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Rambler Garden Hotel

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Traveler (300)
Room & Suite (151)
Dining (16)

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About

#574 of 604 hotels in Hong Kong
Location
2.7
Cleanliness
3.4
Service
3.0
Value
3.3
Looking for panoramic harbour views? The Rambler Garden Hotel is a relaxing haven for travellers overlooking the Rambler Channel waterfront. Ideally located for shuttle access to Hong Kong's major transportation systems, the hotel is never far from the best the city has to offer.
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Property amenities
Parking
Public wifi
Pool
Shuttle bus service
Salon
24-hour security
Baggage storage
24-hour check-in
Concierge
Non-smoking hotel
Shops
24-hour front desk
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Room features
Air conditioning
Safe
Telephone
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English, Chinese
389Reviews17Q+A52Room tips
Traveler rating
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Charles wrote a review Nov 2022
3 contributions
I have booked the hotel because it is cheap, and its location is not very good, not a lot restaurants or place to go nearby. Also, you can hear the sound of other rooms flushing toilet or walk past your room. However the worst ever thing is that I was charged twice on my card, one from the original booking day from their official website and another one on the day of checking. I noticed this next and went to reception but was told they can not do refund and asked me to call reservation team. I sent emails with evidence first and then called after they work at 9am. No replies after 2 days now. I will contact them again, hope I can get my money back!
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Date of stay: November 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rambler Garden Hotel EO, Other at Rambler Garden Hotel
Responded Nov 6, 2022
Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We will work hard on improving our standards and services. Thank you for the feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wowow wrote a review Sep 2022
1 contribution
그냥 가.지.마.세.요. 방 더럽고 서비스 최악에 위치도 별로입니다. 별점 1점도 아까워요 Please book another hotel. This is the worst hotel I have ever stayed in. It has a dirty room, bad service staff, and a terrible location. It does not even deser 1 star...
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rambler Garden Hotel EO, Other at Rambler Garden Hotel
Responded Sep 20, 2022
Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We will work hard on improving our standards, services and cleanliness. Thank you for the feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Li yuen shan wrote a review Sep 2022
1 contribution
no wifi, just provided a sim card, which cannot manually activate. so now the sim card needs to wait for 7 days to activate which means i already release from the quarantine. the blind doesn't work. i lived in the dark for 3 days. very depressing
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: never go to this hotel. very bad experience. should be closed down
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rambler Garden Hotel EO, Other at Rambler Garden Hotel
Responded Sep 14, 2022
Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We will work hard on improving our standards, services and cleanliness. Thank you for the feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emily C wrote a review Aug 2022
1 contribution
+1
Avoid if you have any other choice. Hongkong government should be ashamed of selecting it as quarantine hotel. The worst hotel I’ve ever experienced so far. I booked it for quarantine stay, because most quarantine hotels were fully booked and I didn’t have much choice. Here are what you can expect from this hotel: 1. Small room. Though it claimed to be luxurious double room, the space is so small and narrow. 2. Bad sanitation. I saw bugs crawling on the floor. Mold on wall. The quilt made me itchy. 3. Out dated facility. Don’t hesitate to come if you wanna watch tv with transistor in 2022. 4. Poor service. Had to call several times until someone finally picked up the phone at front desk. In need of a plug adaptor when my phone battery almost died, I was informed that they don’t provide it, they can’t help me, and the lady at the front desk suggested me not to use electronic device for my 7-day quarantine stay. When asked if there’s any other way, she replied she would get back to me asap, which never happened during my stay. 5. Gross food. Wouldn’t even feed my dog with the quarantine food they provided.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: Don’t come. Pretty much a scam.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rambler Garden Hotel EO, Other at Rambler Garden Hotel
Responded Aug 23, 2022
Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We will work hard on improving our standards, services and cleanliness. Thank you for the feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lauren Brackbill wrote a review Aug 2022
4 contributions
+1
The moment I got in my room I saw a bug crawl over the phone, dirt and stains on the bed. Mirrors and bathroom floor are dirty. Looks 25% like the pictures online. It literally looks like no where is clean. And no WiFi…. This is a joke!!!! I feel so scammed. I 0% recommend this place to anyone.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rambler Garden Hotel EO, Other at Rambler Garden Hotel
Responded Aug 9, 2022
Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We will work hard on improving our cleanliness. Thank you for the feedback.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Choco M wrote a review Jul 2022
1 contribution1 helpful vote
Stayed here for one week for mandatory quarantine. Read bad reviews prior to booking but didn't have much choice because other hotels were full. Room tiny, old, food bland but all these do not matter as much as the unsanitary condition of the room. Orange peels, used cotton swabs, hair, etc., left by previous guests. Beds were dirty and sheets were torn. Blanket is a duvet so I guess never washed between occupancies. I was washing a lot of these by hand pretty much all week. Covid-19 disinfection? Hard to believe.... Staff, though, were nice.
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Rambler Garden Hotel EO, Other at Rambler Garden Hotel
Responded Jul 22, 2022
Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We will work hard on improving our standards and cleanliness. Thank you for the feedback.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jon wrote a review May 2021
Los Angeles, California1 contribution2 helpful votes
Not much more to say, as so much already said. No one should pay to stay at this hotel, worse than a prison especially for 3 weeks quarantine and a disgrace that this dump has been selected as an approved place to stay. Not even fit for a dog or a cat to stay here. Should not be on Tripadvisor's list of hotels.
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Date of stay: April 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Kwy012 wrote a review May 2021
1 contribution3 helpful votes
The room is very small, not even enough space to open my suitcase. It’s dirty as well, there’s hair on the floor, dirt basically everywhere in the room and stain on toilet. I changed to a new room and it was even worse and got rejected when I asked to change my room again cuz “the staff need to clean your room once you leave and wait for 14days until someone else can move in” obviously they did not do that before I moved in. Basically do not come here if you have a choice. The Hong Kong government should’ve done a better job on choosing a quarantine hotel if they are not letting us to choose where to stay, the government should be ashamed of forcing people to stay here for a month.
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Date of stay: April 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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stephanie j wrote a review Apr 2021
Milwaukee, Wisconsin2 contributions1 helpful vote
It was awful, unsanitary fluids by the beds/wall. When we (3 of us) asked for a larger room because we only were given 2 single beds, and my daughter needed a bed, their answer was to push the two beds together. The best part about this is, we have a secure house with no one else living in it! The HK government should really do a better job at providing sanitary conditions for people to stay. I wouldn't feed the food to my dogs! We showered in our flip-flops.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Caroline F wrote a review Apr 2021
Pokfulam9 contributions2 helpful votes
I have no idea who has written any good reviews of this hotel, but they must have stayed in a completely different room to myself and everyone else who had to stay here. One night was bearable, but any more would most definitely not be by choice, The one bright spot was a couple of wonderful staff who were helpful and kind and could not have done more for us.
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Date of stay: November 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Not the right property for you?
There are more places to choose from in the Hong Kong area.
ALSO KNOWN AS
香港华逸酒店, rambler garden hong kong
LOCATION
ChinaHong KongKwai Tsing / New Territories / Tsing Yi
NUMBER OF ROOMS
800
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RAMBLER GARDEN HOTEL - Reviews (Hong Kong)

Frequently Asked Questions about Rambler Garden Hotel
Which popular attractions are close to Rambler Garden Hotel?
Nearby attractions include Intime Artisan de Parfum (5.0 miles), Rashmi Custom Tailors (Hong Kong Tailors) (5.0 miles), and Hong Kong Disneyland (4.9 miles).
What are some of the property amenities at Rambler Garden Hotel?
Some of the more popular amenities offered include a pool, shuttle bus service, and internet access.
Is parking available at Rambler Garden Hotel?
Yes, parking is available to guests.
What are some restaurants close to Rambler Garden Hotel?
Conveniently located restaurants include Pica Pica, Honjo, and Tin Lung Heen.
Are there opportunities to exercise at Rambler Garden Hotel?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Rambler Garden Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Rambler Garden Hotel?
Many travelers enjoy visiting PMQ (4.9 miles), Old Wan Chai Post Office (4.5 miles), and Shui Yuet Temple (4.3 miles).
Is Rambler Garden Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.