One of the worst hotels I’ve ever stayed in. It’s not maximum 3 stars, not 5. I honestly don’t understand how it could be given 5 starts (photos attached). First, the hotel is in very poor conditions. The rooms are dirty, many things are broken (lamps, pockets, doors, and etc, photos attached). Second, in all rooms, it’s very loud and noisy. First room we’ve been given was 6105/6, room facing the wall, definitely smaller then 20m2 and as receptionist told us «very quiet». At 9 pm very loud music from the nearby restaurant has started like it was in our room. We asked to change because it was not possible to sleep there. They gave us choice, room on 1 st floor without window and with loud ventilation or room 2125, super small, definitely less than 20 m2 which are stated on the website when you book and dirty, and many things are half broken. At night it gets super stuffy, so you need to open the window and it’s very loud from the outside. Also you hear everything from the corridor and your neighbours, not possible to sleep. We barely slept this night. Third, in all the hotel very strange smell/fragrance everywhere, difficult to breathe in corridors. Four, at breakfast, there is no space to seat, there is queue of people. The breakfast is okay, but definitely not 5 star hotel as they rate themselves. Fifth, the guest relations manager who was on duty (4.02.2024) was super rude and awful. I ask the management to talk to her and give punishment to how she treats guests. When I asked her what was her name to include in review she almost kicked me so I wouldn’t see her name. She also speaks very poor English for her position. She refused to give the refund, for the rest of the stay, offered switch the room (photos attached). The rooms were the same, in super poor conditions, facing the same wall with the same club outside. The exact words guest relations manager (name starts with c, was on duty 04.02.2024) told me « I show you the room, if you don’t like it you’re free », great service and impression from the stay and everything, thanks :) Sixth, when we were leaving after one night in this «amazing 5 star hotel », I asked the receptionist (04.02.2024) to give me the book for complaints, he refused to give it to me. The guest relations manager was there, looking all red, and hided her name badge. Overall experience, was awful, I was happy to leave this place even without the refund. Definitely not recommended. It’s 3 stars hotel maximum.…