Locanda di San Martino
Via San Martino 14 Palazzo Zaicchetti, 53100, Siena Italy
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About
3.5
#10 of 20 small hotels in SienaLocation
4.6
Cleanliness
4.1
Service
3.8
Value
3.7
The Locanda di San Martino is a charming boutique hotel located in Palazzo Zaicchetti an original medieval structure renovated to offer luxury standards and service. It is nestled in the heart of Siena just 200 meters from the famous Piazza del Campo. The Locanda di San Martino is the ideal place to experience the alluring charm and the atmosphere of this city that has maintained its medieval identity over the centuries.
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Property amenities
Paid public parking nearby
Parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Non-smoking hotel
Express check-in / check-out
Wifi
Breakfast buffet
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Room features
Air conditioning
Private balcony
Safe
Minibar
Refrigerator
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Mid-range
Languages Spoken
English, French, Spanish, Italian
Location
Via San Martino 14 Palazzo Zaicchetti, 53100, Siena Italy
Name/address in local language
Getting there
Great for walkers
Grade: 100 out of 100
100
Peretola Airport
34.8 mi•
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162 Restaurants
within 0.3 miles
281Reviews4Q+A13Room tips
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Detailed Reviews
I (middle-aged woman travelling solo) stayed here three nights in January. Hotel had a great location near the center and my room was clean, quiet and comfortable. They serve breakfast to you in your room! Friendly proprietors. If you can, I highly recommend taking bus into Siena (rather than train). Much more convenient - and about a 15 minute walk from hotel. Siena's bus station has great service to hill towns.
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Date of stay: February 2013Trip type: Traveled solo
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Spent 3 nights here. The room is old but clean and bathroom facilities ok. If you are after a basic facilities this is ok but nothing to write home about. Perhaps the only thing going for it is the proximity to the landmarks.
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Date of stay: June 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for 5 days in February 2012- Great Place. Sure its not the Hilton but then I knew that. This place is clean, comfortable, warm, lots of hot water and a good sized room and bathroom, close to all the sights, 5 mins to walk to Piazza Gramschi (Bus Station) 2 mins to campo, 5 mins to the Duomo, 5 mins to the nearest gate to the walls, maybe 20 mins to the train station (outisde the walls), 5 mins to the supermarket. Vanessa, Roberto and Elena were wonderful and kept me plied with Hot water so i could drink the copious amounts of tea that i drink...........Not noisy at all but I asked for a room that was quiet. Yes, i could hear them in the breakfast room in the morning but that was 8am not 6am or anything hideous............All good- highly recommend. 5 Mins to Nannini and Grom as well...........what else could one ask for?
thanks again and I will be back.
thanks again and I will be back.
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Date of stay: February 2012Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel refused to cancel my booking so I drove all the way to Siena; at which point they refused to let me in because they said the reception was closed (at 8.15pm) which is not something they had even previously specified. I expect they had simply decided the rent the room to someone else and keep my money. Then then ignored my messages, so I am now having to go book somewhere else with no prospect of a refund. The very worst face of Italian tourist industry: should not be allowed on international booking websites at all.
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Date of stay: August 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were staying from the 20th sept and checked out on the 23rd. Room was clean, basic and acceptable. Good location, breakfast ok. Paid around $250 per night, certainly not worth it. Should be in the range of 100-125$ it would be a nice place .
Negatives: terrible and the rudest staff on the the 22nd sept which makes me write this negative feedback. We asked the office guy to help us with the locker as it got stuck and he did come and help us immediately but with lot of attitude and showing his dissatisfaction. We ignored it, ,my wife was not happy as he didn't even look back when we thanked him but we just wanted to ignore it. Next interaction was when I wanted to pay the taxes for the room. He then mentioned that we had to pay for the mini bar as we drank water. I politely told him that we were not aware there was a charge and there was no indications that there was a charge. The bottles were left on the side of the bed so we thought it was included with the room. He got angry with me as I refused to pay and he asked me if I thought Jesus came and left Water for us. I just lost it and we both went into a shouting match and my wife intervened and he started screaming at my wife that if we couldn't afford it he would let it go. I asked the guy to come and show us where it was written that we had to pay and offered him to check our room. I opened the door and he barged in checked the bar opend our closets without our permission and then accused us that we destroyed it. I can keep on going on but this unfortunate incident just destroyed our trip and the stay at the hotel. I asked for the owners name or the mangers contAct info but he refused.
I will probably stay away from this place if the manger the doesn't do anything about this incident. This is the first time I have written a review about a hotel but we are still very upset the way we were treated by the manger that day. Finally ok place with good location but the worst , arrogant and rudest service. The only reason the hotel has reservations because of the location but there are many places around I am sure with great manners and service
Negatives: terrible and the rudest staff on the the 22nd sept which makes me write this negative feedback. We asked the office guy to help us with the locker as it got stuck and he did come and help us immediately but with lot of attitude and showing his dissatisfaction. We ignored it, ,my wife was not happy as he didn't even look back when we thanked him but we just wanted to ignore it. Next interaction was when I wanted to pay the taxes for the room. He then mentioned that we had to pay for the mini bar as we drank water. I politely told him that we were not aware there was a charge and there was no indications that there was a charge. The bottles were left on the side of the bed so we thought it was included with the room. He got angry with me as I refused to pay and he asked me if I thought Jesus came and left Water for us. I just lost it and we both went into a shouting match and my wife intervened and he started screaming at my wife that if we couldn't afford it he would let it go. I asked the guy to come and show us where it was written that we had to pay and offered him to check our room. I opened the door and he barged in checked the bar opend our closets without our permission and then accused us that we destroyed it. I can keep on going on but this unfortunate incident just destroyed our trip and the stay at the hotel. I asked for the owners name or the mangers contAct info but he refused.
I will probably stay away from this place if the manger the doesn't do anything about this incident. This is the first time I have written a review about a hotel but we are still very upset the way we were treated by the manger that day. Finally ok place with good location but the worst , arrogant and rudest service. The only reason the hotel has reservations because of the location but there are many places around I am sure with great manners and service
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Date of stay: September 2014Trip type: Traveled as a couple
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from palzzofani, Responsabile reception at Locanda di San Martino
Responded Oct 7, 2014
Al cliente al momento del check out è stato semplicemente chiesto se aveva qualcosa dal minibar. Risposta del cliente, il minibar per lui era gratis perchè nell'albergo precedente gli era stato offerto. Nell'insistere nel pagamento come risposta mi è stata data: "Se mi fai pagare il frigobar scrivo una recensione negativa su Tripadvisor" ... cosa che è stata puntualmente fatta.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
when I arrived, the receptionist, a very angry young man, basically barked at me. No help with the lugagge either..... the place is dark and ugly . The breakfast was terrible, the lady who served it appeared to also be in a bad mood,bed was hard,
The rooms are big, but that's about it. Would not recommend it to anyone, couldn't wait to leave, just a bad experience overall.
The rooms are big, but that's about it. Would not recommend it to anyone, couldn't wait to leave, just a bad experience overall.
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Date of stay: October 2013Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from palzzofani, Direttore at Locanda di San Martino
Responded Oct 28, 2013
Dear Mr or Mrs Mistery (?!?), Your opinion is very important for us to improve always the quality of our services. But we don't know your name, when you stayed with us, even in which room type. Have you a recipt of your stay? or a booking confirmation? or anything that can prove that you have been our guest? mysterious criticisms are not helpful to anyone. it is impossible for us to help a mysterious client Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would hate to rate a hotel "terrible" as there has to be something that makes it acceptable but I find it difficult in this case to find anything except the location. "200 yards to the main square" is pushing it somewhat whereas "a short distance away" would be more the truth.
It is true that the building is very old but the best has not been made of it. Basically I can say that I have never stayed in such a dark, dingy and depressing room in my life and I am a seasoned traveller. I was asked by friends afterwards if it was clean but, to be honest, it was so dark it was difficult to tell but the bed linen was most definitely clean and crisp.
The breakfast was distinctly average but not poor and a bonus was that it was on the premises as I didn't see places around that served breakfast as you do in other countries.
I would find it difficult to recommend this hotel.
It is true that the building is very old but the best has not been made of it. Basically I can say that I have never stayed in such a dark, dingy and depressing room in my life and I am a seasoned traveller. I was asked by friends afterwards if it was clean but, to be honest, it was so dark it was difficult to tell but the bed linen was most definitely clean and crisp.
The breakfast was distinctly average but not poor and a bonus was that it was on the premises as I didn't see places around that served breakfast as you do in other countries.
I would find it difficult to recommend this hotel.
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Date of stay: May 2019Trip type: Traveled solo
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room was dark, poky and depressing but worst of all was the street noise making it impossible to sleep. The man on reception was unfriendly and unhelpful and refused to move me to another room. The en-suite was tiny with nowhere to put anything. Siena is a wonderful city but after 5 nights of no sleep I was happy to return home.
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Date of stay: October 2017Trip type: Traveled with friends
Value
Service
Sleep Quality
Room Tip:Â avoid ground floor rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from locandasm, Direttore at Locanda di San Martino
Responded Oct 17, 2017
Dear Guest, You reserved a standard room at 32,00 euro per night (in an historycal building in the heart of the Medieval center of Siena!!) We have only 2 standard rooms in our Hotel and both of them are on the ground floor. This is why the price was so low None of our staff was unfriendly with you and nobody refused to change your room but the hotel was complete and we could not downgrade another guest in the standard room you booked. I know, however, that our staff was very accommodating and tried in all ways to be inclusive even by providing ear plugs. We are sorry for the noise discomfort, but honestly, from 8pm the street we are in, is absolutely silent, as we are in the pedestrian area and there are no bars or restaurants nearby Unfortunately sometimes it happens that to save a lot, you get less than you wish. It is the "law of the market" Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked two rooms in this hotel--one double bedroom and one single bedroom--for myself and a colleague of mine, for two nights to attend a business meeting. Our flight was canceled due to a air traffic control strike in Italy and we could not make it to Siena. I notified the hotel as soon as we were informed by our airline in the expectation that they would cancel the booking and waive the cancellation fee. No such luck! I enlisted my local business partner to explain the situation -- same harsh, unprofessional reaction. We paid 117 Euros for the "no-show." I would NOT recommend this place to anyone.
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Date of stay: March 2015Trip type: Traveled on business
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
We arrived in the very nice entrance lobby, and were met by the smiling young man on reception which was being decorated. That was the end of our pleasant experience. Our damp smelling room was shabby with broken tiles, dirt in the corners, scuffed and chipped paintwork, dangling tv wires, an electric socket that regularly fell off revealing the wiring. The bathroom was tiny, too small to put toiletries anywhere. We had to have the air con on all night to mask the street noise as we were at the front of the hotel, however our friends at the back had to put up with drunken shouting women. The staff were surly and bad tempered, particularly when asking for extra pillows. The wifi was limited and could not cope with more than one person per floor using it. Our so called safe was so small and light and portable we dared not leave anything in it. Breakfast included a bowl of tinned fruit cocktail - in Italy! The only good thing about the place was its location and the fact the sheets and towels were clean, but quite frankly it is not enough. Pay a bit more and stay anywhere else.
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Date of stay: May 2014Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
"Room 103 is the only room in which the double-bed cannot be separated into two single beds. So, to avoid Rm 103, ask for single beds."Read full review
ALSO KNOWN AS
locanda di san martino siena residenza d`epoca hotel siena
LOCATION
ItalyTuscanyProvince of SienaSiena
NUMBER OF ROOMS
14
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Claim Your ListingLOCANDA DI SAN MARTINO - Hotel Reviews (Siena, Italy)
Frequently Asked Questions about Locanda di San Martino
Which popular attractions are close to Locanda di San Martino?
Nearby attractions include Piazza del Campo (0.2 miles), Siena Tartufi (0.2 miles), and Torre del Mangia (0.2 miles).
What are some of the property amenities at Locanda di San Martino?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at Locanda di San Martino?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Locanda di San Martino?
Guests can enjoy free breakfast during their stay.
Is parking available at Locanda di San Martino?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Locanda di San Martino?
Conveniently located restaurants include Pizzeria Gurgu Kebab, Il Bocconcino, and La Taverna di San Giuseppe.
Is Locanda di San Martino located near the city center?
Yes, it is 0.5 miles away from the center of Siena.
Are pets allowed at Locanda di San Martino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Locanda di San Martino?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Locanda di San Martino?
Many travelers enjoy visiting Centro Storico di Siena (0.3 miles), Battistero di San Giovanni (0.3 miles), and Basilica di San Francesco (0.4 miles).