It was mostly a positive experience, and the hotel has a lot of good things going for it. First, location. It's an easy, 5 minute walk from the central train station. Two, the staff. They're friendly and accomodating, and will store your luggage (and bring it to your room) if you arrive prior to check-in time, or want to spend more time walking about Florence after check-out. The rooms have a safe, and a mini-bar. Now, the quirks, none of which are deal-breakers. The lobby is small and cramped, if there is more than one party of guests checking in. As others have stated, there's no lift, and most rooms are on the second floor (third floor for North American visitors). This is something to consider if health, mobility, or age is an issue. If several rooms are using the shower at the same time, the hot water can run out. This happened on our first morning, but after that, we tried to use the shower at less than peak times. Our bed was a 4-poster situated in the centre of the room. There were no night stands alongside it, which would have been helpful since my wife uses a CPAP machine. Luckily, the headboard was wide enough to accommodate it, and there was an electrical outlet built into it. However, the USB outlet on my side didn't work. But since there are a number of electrical outlets in the room, this wasn't much of a problem. The breakfasts are great. In addition to the typical breads, cold cuts, cheeses, etc of a "continental" breakfast, there were hot dishes like scrambled eggs, bacon, and beans. The pastries are mouth watering. Fresh fruit cups are available. Coffee choices are Americano, espresso, or cappucino. Guests are also invited for coffee/tea and pastries between 4-7 PM every day. Sight-seeing wise, the hotel is located adjacent to the Basilica of Santa Maria Novella, a short walk from the Central Market and its accompanying outdoor stalls (with some of the most aggressives sales people this side of Istanbul), and a 5 minute walk from Il Duomo. Most of the other sights of Florence, the Uffizi Galleria, the Ponte Vecchio, The Pitti Palance, the Galleria dell'Academia, etc. are an easy walk from the hotel. I lost count of the number of restaurants and trattorias that we passed. All in all, it was a pleasant stay, and I would definitely stay here again.…