Dear Guest , I'm really disappointed to read this review , I would like to explain , that , for Contiki Groups , and for all groups , in this hotel , we receive a rooming list , after that , we manage all the rooms , then , at checkin , before to give all keys to guests , tour manager , check about the room number , and , at the end , we assign the room , normally , rooms are prepared as request of tour manager and guests , anyway , in case of mistake , the reception is here . If I sleep in hotel and I don't found a bed in my rooms , I ask for it... Please check with your son , if he follow the instructions of his tour manager , maybe he did not listen to tour manager.. Best Regards PARK HOTEL ROMA CASSIA