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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
We are easy going budget travellers (this was our first 3 star hotel) and have never had any problem at any other hotels in Europe. We just had so many ongoing issues at this hotel I cannot recommend it. After checking in we were given a very small room (could barely get around the bed) with a balcony. (In no way did it match any of the floor plans shown online) About 2 hours after checking in it started to rain, we looked down at the floor and it was covered hundreds of ants. We can only figure that the rain was flooding their balcony home (as the balcony did not have a roof) and they were crawling inside. They were everywhere - in our luggage, on the bed, it was insane. We went downstairs and they changed our room immediately, but they did not have another balcony room…
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Date of stay: July 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Manager at Citadines Austerlitz Paris
Responded Nov 30, 2014
Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us.Once again, we apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed here 3 times now and enjoy it. It is one of Citadine's less pricey properties in Paris. It is in a very quiet location that is very close to the metro, Place D'Italie, 2 Carrefour's (for food as well as inexpensive wine), a butcher shop, several places for croissants in the morning, and the chinatown. We like to make a quick breakfast and then go out for the day, eating at a restaurant for lunch and then coming back for something light in the evening. All this is very easy in this location. We once stayed at the nearby Place D'Italie Citadines and found it extremely noisy even after midnight. There is a coin-operated laundry in the basement which is also very convenient. And we have always found the staff very accommodating. We hate eating every meal out when…
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Date of stay: October 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Manager at Citadines Austerlitz Paris
Responded Nov 26, 2014
Thank you for choosing Citadines Austerlitz as your accommodation during your holiday in Paris. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As part of a group of five women touring Paris for a week we found this hotel to be safe and comfortable. Situated in a quiet residential neighbourhood, the rooms were spacious (even by North American standards), clean, well appointed and comfortable. It was a great home away from home. Especially appreciated the garden patio and the lounge (for rainy days). Great place to reconnect with the group. Convenient to grocery stores, boulangeries and the metro. Staff were friendly and helpful. Everything we needed and more at a very economical price. I'd go back again.
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Date of stay: April 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Manager at Citadines Austerlitz Paris
Responded Nov 30, 2014
Sorry for the delay of answer. Residence Manager has changed. Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location very nice and was well served by 2 metro lines but we preferred to walk to the centre - lovely walk. Staff very helpful and pleasant. both the building and our room were very clean and quiet.
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Date of stay: October 2013
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Manager at Citadines Austerlitz Paris
Responded Nov 30, 2014
Sorry for the delay of answer. Residence Manager has change Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
I spent one week-end with my wife in August. It's a nice place to stay. The rooms are large and cleans with kitching facilities like at home. The staff is kind and serviable. Everything was good there.
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Review collected in partnership with Easytobook.com
Date of stay: August 2013
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Manager at Citadines Austerlitz Paris
Responded Nov 30, 2014
Sorry for the delay of answer. Residence Manager has change Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Spacious rooms fully equipped with a fridge, microwave and cutlery. Bathrooms were clean too. Only downside is the location as austerlitz is far from the city center. The hotel is 5mins from the train station.
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Date of stay: June 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Manager at Citadines Austerlitz Paris
Responded Jan 26, 2015
Sorry for the delay of answer.Management has changed. We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 1 night and were happy with the place. Big apartment with terrace. Conveniently located. Friendly and helpful staff. Helped us with finding a taxi service even though it was late. I love the idea of toilet and separate bathroom. Tucked away from the main street which makes it cosy. Feels like home which was very comforting. Supermarket was right around the corner with all the essential things. Good service and clean rooms. I could have not asked for more! Would love to come back.
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Date of stay: June 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Manager at Citadines Austerlitz Paris
Responded Jan 26, 2015
Sorry for the delay of answer.Management has changed. We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A very goog place,reformed recently. Our apartment was quite big, wifi in the room, a small kitchen but very useful, double bathroom (toilet separated from the bath, I have never seen it in any other hotel), led tv with satellite (we are from Spain and we could watch TVE)... But the best was the staff, we had a little problem with our boarding tickets and they printed them for us (I sent them by mail) and they kept our lugagge a pair of hours before going to the airport. Great service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Manager at Citadines Austerlitz Paris
Responded Jan 26, 2015
Sorry for the delay of answer.Management has changed. We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff is well prepered and the size of the room is great for Paris standards. I highly rexommend it apecially if you will stay for a ling period of time! :) very good rooms however not so good location (but next to the metro).
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Date of stay: December 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Manager at Citadines Austerlitz Paris
Responded Jan 26, 2015
Sorry for the delay of answer.Management has changed. We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed two nights at the Citadines Austerlitz during a business trip. The hotel is well located, quite close to the Place d'Italie and a stroll away from the Jardin de Plantes and the National Library. The rooms and amenities are along the standard of the Citadines concept. There was a strong smell of fried fish in the corridor and in the room both evenings. I had the misfortune to have loud neighbours, who returned late and didn't consider that other people might sleep. Breakfast was disappointing - not even cheese was available. The reception staff was very friendly and efficient, but this didn't compensate for the deficiencies. All in all, less than the typivcal level I have experienced in other Citadines residences in Paris.
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Date of stay: April 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from muriel f, Gérant at Citadines Austerlitz Paris
Responded Oct 26, 2015
Nous vous remerecions pour vos commentaires et regrettons vivements que cet incident vous ait laissé une impressions negative. Nous aurions été ravis de pouvoir répondre à vos préoccupations durant votre séjour afin de satisfaire au mieux vos attentes. Nous espérons avoir de nouveau le plaisir de vous accueillir prochainement dans l'une de nos résidences, et bénéficier ainsi d'une autre occasion de mieux vous servir.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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