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Sheraton Old San Juan Hotel

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Traveler (1490)
360
Panoramas (11)
Room & Suite (653)

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About

#32 of 57 hotels in San Juan
Location
4.7
Cleanliness
4.0
Service
3.9
Value
3.5
Experience Old San Juan Historic District - Because location does matter The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Water sport equipment rentals
Children's television networks
Paid private parking on-site
Wifi
Hot tub
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Vending machine
Walking tours
Water park offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Marina View
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
3.5
3.5 of 5 bubbles2,933 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Sheraton Old San Juan Hotel stands out for its prime location and charming atmosphere that blends traditional elements with modern touches. However, guests have experienced a range of issues, from inconsistent room amenities to disturbances from ongoing renovations. While some rooms offer great views and have been recently updated, others suffer from noise, odors, and further renovation needs. Despite the friendly service and generally clean accommodations, travelers warn of overpricing, particularly in light of construction-related noise and subpar value meals, which have led to some dissatisfaction.
Location
Convenient
Atmosphere
Charming
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Inconsistent
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2,933Reviews141Q+A100Room tips
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moffittwm wrote a review Dec 2014
Seattle, Washington18 contributions4 helpful votes
This hotel is perfectly located within walking distance of all the site in Old San Juan. Would like to have see better shopping in the area, great restaurants in the area. Did not notice load music or noise from casino, and we were right above the restaurant and casino on the third floor. The front desk was fast when checking in, and more than willing to give directions and options for dining and site seeing.
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Date of stay: November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 30, 2014
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Boogie wrote a review Dec 2014
Sint Maarten, St Martin / St Maarten54 contributions30 helpful votes
We booked for three night the week before Christmas. Do not expect a new hotel where you get a good rest. We got a room on the third floor, right above the restaurant. We heard very load music from the casino till 2 in the morning. Next day we asked and got a room change to the fifth. Last morning we waked up by staff vacuuming the hallway at 8 AM. Rooms are large but old, beds are great and clean, staff is friendly
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 30, 2014
Dear Guest, Thank you for taking the time to share your feedback. We truly regret the inconvenience due to noise. We hope to welcome you back to our hotel very soon! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CaliforniaFree wrote a review Dec 2014
California34 contributions41 helpful votes
This Sheraton, generally, is typical of most of Sheraton hotels in which we have stayed. That is, Sheraton offers good hotel rooms but not the very best. But, we knew that going in. However, it is not for this reason that we would not stay here again. We stayed at this hotel for two nights, two and a half weeks before Christmas. At about 9:30 pm, during the first night, we came to realize that our room was positioned above an entertainment room and the music was blasting. We thought that the music would subside around 10 since it would bother guests trying to sleep. When at 10:30 this was not the case, we telephoned downstairs and were told that we would have to be patient until the music stopped which would be by 11:30. We advised that that was not acceptable and asked
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 22, 2014
Dear Guest, Thank you for taking the time to share your feedback. Indeed, we have quite a few Holiday parties booked and I recall your situation. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and although we did offer a viable alternative with change of room on both nights, it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alvin T wrote a review Dec 2014
Norman, Oklahoma, United States1 contribution1 helpful vote
I had to concel trip to San Juan because of medical emergency but the htoel refused to refund even with three weeks notice. I called Sheraton customer services and they confirmed this is the policy. I could have held a room with my card and it would have been refunded, so in effect, I was penalized for paying them in advance.
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 22, 2014
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mimiola wrote a review Dec 2014
2 contributions
I was at the Sheraton last night and I must say that whoever was in charge of the Christmas decorations in the lobby did a great job! All the Christmas trees are stunning and the play of colors beautiful. It was a heart warming experience, a spectacular holiday welcome!
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 22, 2014
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Indeed it's a special time during the Holiday's which include many amazing xmas decor and lights in Old San Juan streets and plaza's and we hope to see you again very soon. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TravelDivaPR wrote a review Dec 2014
El Paso, Texas115 contributions20 helpful votes
This hotel is located in the heart of Old San Juan, in front of the Pier where the amazing cruise ships depart, if you are traveling in a ship or just there in Puerto Rico for a trip make sure you stay here, you will love this place, and the employees are amazing.. I Loved it!!!!
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 22, 2014
Dear Guest, Thank you for the great review of our hotel! This is great coming from a Travel Diva. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jason M wrote a review Dec 2014
Folsom, California82 contributions45 helpful votes
We stayed in a corner suite overlooking the bay and it was very nice. The hotel was clean and the service was excellent. The bellmen were on the spot and the concierge was very helpful with good restaurant choices and directions. The location is right across the street from where the cruise ships dock. If you are doing a Carnival cruise out of San Juan. You can walk across the street to board.
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 18, 2014
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the room accommodations and hope that you also enjoyed your cruise vacation and get to see you again very soon. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jgoldchain wrote a review Dec 2014
Long Beach, New York290 contributions132 helpful votes
The hotel has a good location across from the Cruise Port,but is dated and needs upgrading. The rooms and bathroom were a worn and shabby. The roof top pool is very small and crowded. We were charged for valet parking even though we came by Taxi. They charge a resort fee even though they have only a small roof top pool. The hotel was very expensive compared to what you can get at a nicer beach hotel.
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 18, 2014
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our Hotel fees are very competitive in the market and If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fencelover wrote a review Dec 2014
Jackson, Wisconsin247 contributions94 helpful votes
It was our first trip to San Juan. We stayed at this hotel for 1 night prior to getting on a Royal Caribbean cruise. The hotel is NOT near the Royal Caribbean dock but it IS near the Carnival dock. There are 2 cruise docks in Old San Juan. No matter - it was a quick taxi ride to the new cruise docks. Pluses - So close to all the Old San Juan activities. We walked all over town with no problem. It was a 20 minute walk to the Fort and a short walk to shopping and restaurants. The bed was comfortable. Our room was nice although it had no view as the window faced 2 other walls of the hotel. Casino was clean. My father in law won $500. They let us check out at 10am and leave our luggage there as our cruise did not leave until 4pm. Our luggage was locked in a room. Great
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 16, 2014
Dear Guest, Thank you for taking the time to share your feedback. Congrats to your father in law on the Casino prize won. Glad you enjoyed our location and took advantage of what Old San juan has to offer, including many foodie experiences from morning til dawn. We hope to welcome you back to our hotel very soon! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paulette8907654532 wrote a review Dec 2014
Hayward, California70 contributions94 helpful votes
If you want to spend the day touring old town, the cemetery, the two forts this hotel is conveniently located for all that. There is a trolly that is free that has several stops around the town or you can walk. The hotel is clean, but dated. From what I can tell, all the hotels are dated here for some reason. I am a platinum member and they did recognize me as a platinum member and upgraded me to a suite. The suite wasn't anything special it was really big so if you are traveling with a family it will give you plenty of room. They did not however offer or tell me about the free breakfast. I had to ask for it and they argued a bit with me at the front desk when I called. At Hilton they NEVER do this. I am a diamond member at Hilton and they treat me so much better.
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded Dec 16, 2014
Dear Guest, Thank you for taking the time to share your feedback. We regret not informing you of your breakfast and do value your business. We hope to welcome you back to our hotel very soon! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$244 - $342 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton old san juan hotel san juan, sheraton old san juan hotel and casino, sheraton san juan, san juan sheraton, old san juan sheraton
FORMERLY KNOWN AS
Sheraton Old San Juan Hotel & Casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
240
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON OLD SAN JUAN HOTEL $199 ($̶2̶7̶4̶) - Prices & Reviews - Puerto Rico