Had an overall pleasant stay during last weekend at this resort. The hotel has an appropriate parking lot at no additional cost with direct access to reception and rooms. Is also handicapped friendly with appropriate access platforms and elevators. The cleanliness is great in the entire facility. Rooms are well tailored, large and quiet. The personal and services are almost great however after heaving an unpleasant experience I had to downgrade the quality of customer service. Didn't want to impact on all employees since would have had been unfair... Therfore by departments as follows: Reception, professional, friendly and hospitable. Massage, excellent and with reasonable prices. Didn't have such a great service in a very long time. Excellent + Room cleaning team, excellent, clean and competent service. Restaurant waiters, excellent, offering a friendly and professional service. Cook at the plate, unprofessional and definitely with a need on brush up on her customer service approach. The lady in this position managed to display attitude and with her entire provocative stance managed to ruin a breakfast that just started under great auspices. Without trying to insinuate anything believe the tipping pot located in front of the plate should be removed. The lady was preferential in service and as I mentioned, totally inapropiate and abrasive. Trying to whash-out situation subsequently doesn't help too much. Therefore consciously subtracted points for this incident. (If details needed, ready to provide) Bottom line I'm there to relax and not to be challenged by personal. My time, my money, no excuse. Menu, excellent, delicious, we'll presented and very tasty... Only positive comments for the chefs... Facility offers plenty of places for retreat, with visible efforts to include new developments in daily wellness programs. Kind of compact however with the great advantage of heaving everything available on a reasonable space. Saw a few couples with children however to be honest with you sometimes children are children and therefore are becoming disturbing. As I mentioned before there is an elevator, rooms are spacious and clean with direct access to wellness areas and restaurant. The daily menu consist in breakfast (excellent), coffee time (same) and dinner (very exclusive bufet). There is also a possibility for a five course A la Carte Menu, excellent as well. Menu is very diverse and we'll prepared, offering a welcome enhancement to the daily relaxation program. After check-out there is the possibility to use the wellness part of facility for about €10 per person. Changing room and showers available as well as lockable storage place. Was very pleased with my room 113. Overall a great experience and wellness weekend. …