I had an extremely disappointing experience with Greca travel agency. From the moment we arrived, things went downhill. Our pick-up transportation was not available, leaving us stranded. We had to reach out to Greca for assistance, and they arranged an Uber to take us to our hotel. Throughout our trip, we encountered numerous issues with our transportation, which was supposed to be provided by Greca. This led to multiple frustrating calls to the agency for help.
To make matters worse, the hotels listed on our itinerary did not match the actual accommodations we were provided. One particular hotel that we were assigned to at the last minute was absolutely horrendous. The walls were dirty, and we even had to share our room with lizards. It was an unacceptable experience. When we brought this to the attention of Greca, they insisted that we pay for a different hotel, the one that was originally included in our itinerary. This meant that we had to pay extra for something that was supposed to be arranged and paid for in advance. To add insult to injury, we did not receive any refund for the inconvenience and poor service.
Not only did Greca fail to inform us about the last-minute change in our hotel, but their customer service was also incredibly disappointing. I had to make numerous calls to them, resulting in a significantly higher phone bill. And the long wait times on hold only added to my frustration. I cannot express enough how let down I am by this entire experience.
It is worth mentioning that this was my second experience with Greca. My first encounter with them in Greece was quite positive, and they did a good job. However, this recent trip to Italy has left me deeply dissatisfied. Despite my disappointment, I have not received any form of compensation, and I will provide updates on the situation. For now, I have decided not to use Greca for any future travels and cannot recommend their services.