OUTDOOR - Interlaken Base
OUTDOOR - Interlaken Base
5
Parasailing & ParaglidingRiver Rafting & TubingCanyoning & Rappelling ToursAdrenaline & Extreme ToursZipline & Aerial Adventure Parks
8:00 AM - 6:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM
Sunday
8:00 AM - 6:00 PM
About
Our mission is to bring the outdoors to as many people as possible. We're a highly experienced team of diverse individuals who bring the spirit of outdoor activities to each and every willing adventurer. For us, it's about giving people from all walks of life the opportunity to experience typically unique activities in a professional, safe and fun environment. We inspire people to overcome their fears and provide unforgettable experiences.
Interlaken, Canton of Bern, Switzerland

Awards
Travelers' Choice
2023

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Tours and Tickets by OUTDOOR - Interlaken Base
Travelers talk about
(28 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles1,706 reviews
Excellent
1,515
Very good
123
Average
31
Poor
11
Terrible
26

Nicole C
5 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
My husband and I booked a snowshoe and sledding tour for our trip to Switzerland for a Monday at the end of February. A few days before we left, we got an email apologizing that due to poor snow conditions it wouldn’t be possible to do the sledding portion of the trip and offered us the option of a full refund or a full snowshoe tour with partial refund for the sledding portion or a few other options. We decided to continue with just the snowshoe portion and I couldn’t be more happy with how the day turned out.

Our guide (whose name I can’t recall and I feel awful about that - Martin I think?) arrived to meet us and we were lucky enough to find out that we were the only people scheduled for this tour this day! We went to the shop to quickly get fitted and sign some papers and we were back in the van to drive to our spot in no time. Our guide drove up some steep and narrow roads to get us to our starting point. Once we got there, we parked, suited up and began our hike. We were incredibly fortunate to have gorgeous weather so we were able to hike in just snow pants and a long sleeve thermal shirts!

The hike itself was a fantastic workout and deceivingly more challenging than I would have expected. My husband and I are in our 30s and in decent shape so we opted to do the full loop, the suggested more difficult route, which began with an uphill hike. We took photos breaks and breaks to rest as needed and really enjoyed being out in the beauty of it all, taking in the scenery. And WOW, the view from the top was BREATHTAKING!! Then we continued on a slight downhill / flat hike the rest of the way. Because we were essentially a private group, it was really nice to be able to talk to and learn from our guide throughout the snowshoeing. He was very knowledgeable and friendly. He felt more like a buddy than a tour guide.

All in all, the snow shoeing took a little over 2 hours and was a killer workout with picturesque views. I would HIGHLY recommend using Outdoor Interlaken for snowshoeing or any other excursion. Their customer service was responsive prior to the adventure when questions were asked vie email, their onsite staff spoke fantastic English and made us feel welcome and safe. 10/10 experience across the board 😁
Written March 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
That's so nice to read Nicole :) Thanks to you and your husband for coming on an adventure with us!
Written May 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Skiddy
Amesbury, UK93 contributions
5.0 of 5 bubbles
Mar 2020 • Couples
Booked the Winter Alpine Adventure this morning and by 10 am we were driving with our guide Flurine up to Sulwald. Flurine was great throughout, explaining the equipment, the area, answering questions and acting as camera man. The snowshoeing was great, set at the right pace, enjoyable, with great views and at times a great laugh! The sledging that followed (lunch moved to the end as restaurant was shut as it is out of season) was 4-5km of seamless fun as we hurtled down the mountainside back to the transport. Finally we were taken to the oldest guesthouse in the region (built 1666) called Hirschen, a very traditional building that serves great food. As part of the package we had a three course meal including a traditional cheese fondue, very tasty! So a big thank you to the team for accommodating our last minute booking and ensuring we had a great time.
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oh, that's awesome to read! Sounds like you had a great time :) Thanks for sharing your experience!
Written March 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lseelytravels
7 contributions
5.0 of 5 bubbles
Jul 2019
My friend is the adventurous one of the two of us, we decided that Interlaken was definitely the place to do something adventurous. We signed up for canyoning with Outdoor Interlaken online before leaving home. We wanted to try something new and exciting while we backpacked through Europe. Their location was very close and convenient to our hostel. They made sure we were comfortable, safe and knew what to expect. We were a group of 7 plus two guides. Each of the helmets had funny creative names on them which we used to refer to each other, like Mad Max, Gandalf, Precious, etc. We slid, jumped, rappelled a cliff and did a matrix style stunt. I am not in the best shape physically and I surprised myself by doing this, it made me feel more alive! It was so much fun! I definitely recommend purchasing the video of the adventure! My friend and I talk all the time about when we went canyoning in Switzerland and the video allows us to relive it. If we had more time in Interlaken we definitely would have signed up for more of their activities, they had so many different experiences to choose from. We didn't know any of the others in the group but by the end it was like we had been friends for ages. I have never done anything like this before and I cannot wait to do it again!
Written June 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for taking the time to write us a review! Such kind words :) Happy to read and to have shared the adventure with you.
Written June 15, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jeroen
12 contributions
1.0 of 5 bubbles
Aug 2020 • Couples
"Hi, Jeroen
Your feedback is important to us!"

Didn't want to write a terrible review which they deserve, but i received a mail from this great (not) company to give them a review. Ok, i'm not the worst, let's write one!

We were on holiday in a very nice country called Swiss. Beautiful waterfalls, mountains and lovely people.
Our time was very short to visit this great country and we had to choose for the best we could do in this short time. Our first activity on the list was canyoning, so we had to search a company in Lauterbrunnen/Interlaken where we could to this. There was only one company to pick, and that is this great (not) company. So we booked a canyon trip and the next day we stood ready at the train station in Interlaken. After 15 minutes waiting for the pick up, we thought to gave them a call when they should arrive. Nobody picked up the phone, because the office was closed till 2 p.m. (weird time for assisting tour customers?). After one hour waiting at the train station we get a call from the company and they cancelled the trip because the rain? No sound of feeling guilty about it and hang up and never heard a single word from them. What a rude manner to serve your customers.

Outdoor Interlaken, thank you very much for ruing our day and our trip to Swiss! When we're returning to this beautiful country, there is one thing for sure, we don't visit your great (not) company.
Written August 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey Jeroen, Thanks for sharing your experience and sorry to hear it wasn't a good one :( Safety is our number one priority and being in this incredible location comes with the caveat of fast-changing weather. We do our best to give our guests the best experience possible, and it would be irresponsible of us to run a trip in dangerous conditions. The Covid-19 situation has also left us in a situation where our opening times have been affected. Again, we do our best to be responsive on all channels of communication (email, social media, phone, live chat etc), but we didn't meet your expectations this time, and that doesn't feel good. Please accept our deepest apologies, and hopefully, we can share an adventure in the future if you're willing.
Written August 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

KeithJS2014
New York City, NY66 contributions
1.0 of 5 bubbles
Sep 2023 • Friends
I have never had a worse experience with any other activity provider in my 60 years!! 
 
I've been in the hospitality business for my entire life, so I can say with some authority that it's shocking how Outdoor treats your customers, especially customers that were going to be spending over $20,000 USD, including a 500CHF organization fee!!
 
Over one week before our scheduled ascent to Jungfrau Top of Europe, the weather was forecast to be a snowstorm.  I expressed that we needed flexibility so that we would not send my 32 guests (who just traveled from the US) to the top of the Jungfrau into a complete snowstorm whiteout.    I told Outdoor that I would commit to and pay for their Outdoor guides in advance, so Outdoor had no risk.  
 
The cable car operators, Jungfraubahnen Management AG and Schilthorn Cableway Ltd. both have 24 hour cancellation policies so they are happy to accommodate.  
 
Despite all of this, 1 week before our trip, for 32 guests traveling from the US, Outdoor said I had to commit to the schedule (ie of sending 32 guests into a whiteout) or they would cancel.  I couldn't do that so Outdoor canceled our guides, canceled our cable car and train bookings with Jungfrau, and canceled our cable car bookings with Schilthorn, leaving me and my guests in a horrible situation, 1 week before my 60th birthday celebration. 
  
Outdoor keep referring to a 5-page Terms and Conditions legal document, as if anybody has ever read it!!  Give me a break!!  Regardless of what the fine print in the 5-page legal document says, having a 1 month or 2-week cancelation policy, in the high Alps, when the weather is changing rapidly, makes absolutely no sense at all, especially when all the operators, including Jungfraubahnen Management AG and Schilthorn Cableway Ltd. allow groups to change or cancel with 24 hours notice.
 
Outdoors completely unreasonable inflexibility is inexcusable!!  In less than a week, I had to find and hire a new guide and book all my tickets directly.   
 
It was a good thing I did get the needed flexibility with Grindelwald Tours because Friday was a snowstorm so we had to move things around, and submitted the Jungfrau on a beautiful sunny Sunday.
Written October 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Keith, We're genuinely sorry to hear about your experience, especially during a milestone event like your 60th birthday. Your feedback is invaluable to us. We understand the unpredictability of weather in the Alps and its impact on outdoor activities. Our cancellation policies are designed to balance this with the logistical complexities of organizing large-scale, customized events. It's worth noting that our team spent six months meticulously planning your event, going above and beyond our standard offerings to ensure a memorable experience. Despite this, we offered to cancel the mountain excursions free of charge as a goodwill gesture, to provide you with the flexibility you sought. We regret that we couldn't meet your specific expectations this time. While we stand by the dedication and professionalism of our Events Department, we're committed to learning from all customer feedback. Thank you for considering us and we wish you all the best. Sincerely, OUTDOOR Events
Written October 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

holliecapon
London, UK5 contributions
5.0 of 5 bubbles
Mar 2020
My partner and I booked on to this beginners course ski day as a recommendation from a friend who had been before.
It was amazing! Anna, our ski instructor was so lovely and helpful, she let everyone go at their own pace without rushing or hindering individuals. You learn the basics of skiing as well as doing fun activities throughout the day, lovely restaurant onsite and the whole logistics of the day was so easy - from pick up to drop off everything was perfect, couldn't fault and we'd do it again in a heart beat! Such a fun day.
Written March 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice one :) Thanks for taking the time to share your experience with us!
Written May 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

linz_1234
Saltburn-by-the-Sea, UK17 contributions
5.0 of 5 bubbles
Aug 2020 • Family
Loved our family rafting with Flurine! He made us feel safe from the get go, very welcoming, charming and put us at ease straight away. Booking was straight forward and place easy to get to. We smiled and laughed throughout and the girls said it was their favourite day. Thank you! That dip in lake Brienz at the end topped off the experience perfectly ( and the beer at the end of course). My only regret was that we didnt get a family photo, although I dont remember any been taken, this was more on hindsight. Even without a souvenir photo, we have the memories and the experience was definately worth it.
Written August 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice one! Thanks for taking the time to write us a review :) Much appreciated!
Written September 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Trinette L
Singapore6 contributions
5.0 of 5 bubbles
Aug 2020
We had a great time on the river - beautiful landscape! Our guide was excellent - funny, professional and skilled. The other guides as well as the service/management team were also wonderful - responsive, friendly and accommodating to our needs. We all had a good time!
Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Awesome, thanks for the kind words!
Written September 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rudi
1 contribution
5.0 of 5 bubbles
Jul 2022
Jetboat Splash rides for my guests - Hannah and the drivers made to me and my 160 guests an unforgettable present by doing an afternoon full of splash rides starting at my birthday party at Strandbad "The beach". We had so much fun, it's not possible to describe here. Thank you very much for this my friends!
Rudi
Written July 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the review, Rudi! Awesome to read you had a good time around Interlaken with a nice birthday celebration! 🤗🤩
Written July 12, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jessica H
2 contributions
5.0 of 5 bubbles
Jul 2020
Booking a rafting trip with Outdoor was the best decision we could have made on our trip to Interlaken and the surrounding areas. Andi was such a great photographer and driver - and Florin was such a great guide. They made our experience over the top! We will be back to book our next trip with them soon, as we are now addicted to adventures with this team! ( We are a family of 4, kids are 13 and 11- easy & fun-filled adventure for us all...)
Written July 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
😁 aw, thanks so much for the kind words! We love sharing these adventures with everyone and it's so nice to read about everyone's experiences with us. Here's to the next one!
Written August 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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OUTDOOR - Interlaken Base - All You Need to Know BEFORE You Go (2024)